Otters, Inc. (hereinafter referred to as “the Company”) recognizes the importance of protecting the personal information obtained from our stakeholders. We consider the protection of this information to be a fundamental part of our business activities and one of the most critical issues in our management.

To provide safe, secure, and trustworthy services to everyone, we have established the following basic policy, which is thoroughly communicated to all employees and strictly adhered to.

1. Basic Policy

      1. The Company complies with the Personal Information Protection Law and other related laws and regulations. We have established internal regulations on personal information protection (hereinafter referred to as “Company Regulations”), which we implement, maintain, and strive to continuously improve.
      2. The Company establishes a management system for personal information protection and ensures that Company Regulations are well-known and strictly adhered to by all officers and employees.
      3. The Company handles personal information within the scope of the purposes explicitly stated to customers. We do not disclose or provide personal information to third parties without the customer’s consent or unless there is a legitimate reason.
      4. The Company ensures that personal information is kept accurate and up-to-date. We strive to prevent unauthorized access to personal information, as well as the leakage, loss, or damage of personal information, and continuously enhance and correct our information security measures.
      5. The Company responds sincerely and promptly to inquiries and requests from customers regarding personal information.

        Established on December 12, 2019
        Otters, Inc.
        CEO Keizo Maeda

        2. Purpose of Use of Personal Information

          When we collect personal information from customers, we will clearly indicate the purpose of use in advance and use it within the scope of that purpose. If it becomes necessary to use customers’ personal information beyond the previously indicated purpose, we will notify the customers and obtain their consent before using it. The purposes of use of personal information held by the Company are as follows:

            Personal Information of Customers

            • For business negotiations and meetings with customers
            • For sending products, materials, etc.
            • For sending information about services, events, etc.
            • For providing customer support and maintenance
            • For responding to inquiries and consultations
            • For providing various membership services
            • For service development, conducting surveys, and implementing monitors, etc.
            • For fulfilling contracts

            Personal Information of Job Applicants

            • For providing and contacting job applicants (including interns) with recruitment information, etc.
            • For managing recruitment operations within the Company

            3. Proper Acquisition of Personal Information

            Our company acquires personal information through lawful and fair means.

            4. Provision of Personal Information

            1. Our company will not disclose or provide your personal information to third parties, except in the following cases:
              1. When we have your consent.
              2. When it is required by law.
              3. When it is necessary for the protection of human life, body, or property, and it is difficult to obtain your consent.
              4. When we delegate the handling of personal information to the extent necessary to achieve the intended use.
              5. When business succession is carried out due to mergers, company splits, business transfers, or other reasons.
            2. Notwithstanding item (1) above, if we determine that it is appropriate for our affiliated companies or agents to respond to provide services or respond to inquiries, we may provide your address, name, telephone number, etc., to these affiliated companies or agents. In such cases, you may request our company to stop providing your personal information to these affiliated companies or agents.

              5. Inquiries Regarding Personal Information

              For inquiries regarding the disclosure, correction, deletion, or other issues related to your personal information, please contact us via the inquiry form.

              6. Other Matters

              1. Access Information
                • Our site may collect access log information to improve our services. Please be aware that this information is not used to identify individual users. The collection of access logs is not intended for the purpose of identifying personal information.
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